Navigating the complexities of HR management can be daunting for any large organisation. Mark Hogan, Chief Financial Officer of Carpet Court, knows this challenge well. As Australia's largest flooring retailer, Carpet Court boasts 205 stores nationwide, including 180 franchisees. Managing such a vast network requires efficient and comprehensive HR processes, something the company struggled with until recently. It was searching for an HR reporting software solution to smooth out the wrinkles in its HR carpet.
"Previously, our HR had been outsourced, which meant we didn't really own the process end to end," Hogan explained. This lack of control over HR operations led Carpet Court to seek a platform solution that would allow it to fully grasp and streamline its HR processes. The answer was MyHR.
The integration of MyHR marked a significant shift for Carpet Court, providing the business with the tools to manage HR processes seamlessly and efficiently. "We've just gone through our first full performance review process with MyHR, and it's been seamless," Hogan shared. The transformation was not just in the mechanics of the process but also in the quality of the conversations surrounding performance reviews.
"All the feedback we've had is that it's actually changed the nature of our conversations from a performance review perspective," Hogan noted. The shift has allowed managers to focus more on meaningful dialogue rather than the arduous task of preparing materials. "There's more effort going into the actual conversation than into preparing the materials," he added. This change has led to more pointed and effective discussions, ultimately enhancing employee engagement.
The benefits of MyHR extend beyond performance reviews. As Carpet Court builds into its FY24 goals, the platform has continued to facilitate a smooth transition. "Employees are much more engaged in the performance review process," Hogan observed. This increased engagement is a testament to the platform's ability to streamline and enhance HR operations. MyHR has given Carpet Court a solid foundation to stand on, ensuring its HR processes are as robust as its flooring options.
Carpet Court's experience with MyHR offers valuable insights into the potential of a comprehensive HR technology solution. Centralising and controlling HR processes can lead to more meaningful interactions and higher employee satisfaction. Hogan's endorsement of MyHR is clear and compelling: "MyHR makes it easy."
In an industry as dynamic as retail, where efficiency and engagement are key, Carpet Court has found a winning strategy with MyHR. The company has taken control of its HR processes, leading to improved performance reviews and greater employee involvement. With MyHR, Carpet Court has also laid a strong foundation for future growth and success. It has truly rolled out the red carpet for a brighter, more efficient future.
You can watch the full Carpet Court success story here or contact MyHR directly to discuss our other services.
